Detailed Obsession will endeavour to ship your items as soon as possible, usually within 24 hours. Orders made during the weekend should be shipped next working day, Monday morning, public holidays excluded.
You may return goods up to 21 days after receiving them. Goods must be returned unopened and unused, in the original packaging, for a refund to be offered. Only the cost of the item will be refunded, and not the cost of the postage. You must pay to return the items to us. In the extremely rare event of goods arriving damaged or faulty, these are replaced free of charge. Our returns address is on your parcel, and here:
37 Broad Oaks
Please note that we ship via fast, efficient methods, usually Royal Mail 1st Class Recorded, Special Delivery, or courier delivery for heavier orders. These methods are very expensive and we make a substantial loss on 95% of all our P&P to ensure that you receive your orders quickly and safely. We never cut costs by shipping 2nd Class or Standard Parcel Post. You only pay the same as what other companies charge for shipping your orders via the much slower 2nd Class or Standard Parcel Post methods, which can take up to a week to arrive, once shipped!
Shipping is currently tabled in cost like so:
Orders up to £5: £1.99 P&P
Orders up to £15: £2.95 P&P
Orders up to £25: £3.95 P&P
Orders up to £40: £4.95 P&P
Orders above £40: £5.95 P&P
Please note that all the prices listed on this website, particularly the postage costs, are for UK mainland customers only. Whilst we are happy to offer international posting, all non UK mainland customers MUST contact us first to agree postage costs and to arrange shipping. If you do not do this and you go ahead and place an order, we reserve the right to withhold your order whilst you are contacted to request the necessary extra postal funds for it to be shipped. Alternatively, we may cancel your order and refund your payment. International customers, please do not order unless you agree to these terms.